Awareness Technologies Refund Policy
If you have purchased WebWatcher (other than via our Free Trial Program) and it does not perform as advertised, please notify us within 72 hours of your purchase. Our customer support staff is available 24/7 to resolve any issued that you may have. If you have notified us within 72 hours of purchase and our customer support staff is unable to resolve the issue within 3 days of you notifying us, a Full Refund will be issued.
*Please note that you must provide us with reasonable access to resolve your issue and we do not issue refunds for simply changing your mind.
Free Trial Customers:
The Free Trial program is intended to provide you with a no risk method to confirm WebWatcher works as advertised. Accordingly, if you have purchased WebWatcher via the 7 day Free Trial program, no refunds will be issues as you have already confirmed the functionality of the software by manually upgrading to a paid subscription inside your account. However, you can cancel your subscription at ANY TIME to ensure your account does not incur any additional renewal charges.
For technical issues encountered either after the 7 Day Free Trial or 72 hours in case of purchase, please contact our support team 24/7 from within your account. If any specific issue is not resolved within 72 hours, we will gladly extend your subscription for the period of time you were inconvenienced.
*While we make every effort to upgrade to be compatible with new operating systems, WebWatcher cannot guarantee compatibility with future operating systems.
How to submit a refund request:
*Please review the non-refundable scenarios below before submitting a refund request:
Non-refundable scenarios (WebWatcher for PC & Mac):
Non-refundable scenarios (WebWatcher for Android & BlackBerry):
Non-refundable scenarios (WebWatcher for iOS - iPhone/iPad)
*Third Party applications like Chrome & iOS may publish updates such that WebWatcher may become inoperable for unexpected and undefined periods of time. WebWatcher cannot guarantee 100% up-time for this reason. In the event that service is disrupted by a third party update and lasts for more than a continuous 72 hour period, your WebWatcher license will be pro-rated and extended out for the amount of time effected by this disruption. Customer must request extension of subscription in writing via email to firstname.lastname@example.org within 7 days.
*Please note that the functionality of WebWatcher for iOS is dependent on the availability of data through Apple's iCloud backup service. Data displayed in your WebWatcher account reflects the data in the last available iCloud backup.
To avoid any gaps in coverage, your subscription will renew automatically until canceled (as per the terms and conditions previously accepted) using the payment info previously provided.
You can easily cancel your subscription at any time from with your account (follow steps below)
Subscriptions > Active Subscriptions > Renew Now > Cancel Renewal > Go
*For your security, subscription cancellation requests are not accepted via phone or live chat.
Awareness Technologies will cooperate with authorities in investigation of any allegations of misuse. In addition, we will immediately terminate your license without notice or refund. Consult legal counsel if you have questions regarding your specific circumstances.
Terms & Conditions