Responsible Digital Parenting

 

Refund/Renewal Policy

If you have purchased WebWatcher (other than via our Free Trial Program) and it does not perform as advertised, please notify us within 72 hours of your purchase. Our customer support staff is available 24/7 to resolve any issued that you may have. If you have notified us within 72 hours of purchase and our customer support staff is unable to resolve the issue within 3 days of you notifying us, a Full Refund will be issued.

 

*Please note that you must provide us with reasonable access to resolve your issue and we do not issue refunds for simply changing your mind.

 

Free Trial Customers:

 

The Free Trial program is intended to provide you with a no risk method to confirm WebWatcher works as advertised. Accordingly, if you have purchased WebWatcher via the 7 day Free Trial program, no refunds will be issues as you have already confirmed the functionality of the software by manually upgrading to a paid subscription inside your account. However, you can cancel your subscription at ANY TIME to ensure your account does not incur any additional renewal charges. If you are already a WebWatcher customer and/or your email address base been associated with a WebWatcher subscription, you are not eligible to receive a Free Trial.

 

Billing – NO REFUNDS:

 

By starting your WebWatcher subscription, you are expressly agreeing that we are authorized to charge you a monthly or annual subscription fee at the then published rate, and any other charges you may incur in connection with your use of the service to the payment method you provided during signup. We will automatically bill your payment method each month or year (as applicable) on the anniversary of the commencement of you upgrading to a paid subscription. PAYMENTS ARE NON-REFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT AND ACKNOWLEDGE THAT WEBWATCHER IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON.

 

You may cancel your WebWatcher subscription at any time. WE DO NOT PROVIDE REFUNDS FOR ANY PARTIAL MONTH OR YEAR SUBSCRIPTION PERIODS. WEBWATCHER IS NOT RESPONSIBLE FOR FAILURE TO CANCEL YOUR SUBCRIPTION IF YOU DO NOT PROPERLY FOLLOW THE CANCELLATION PROCEDURES SET FORTH HERIEN.

 

For technical issues encountered either after the 7 Day Free Trial or 72 hours in case of purchase, please contact our support team 24/7 from within your account. If any specific issue is not resolved within 72 hours, we will gladly extend your subscription for the period of time you were inconvenienced.

 

*While we make every effort to upgrade to be compatible with new operating systems, WebWatcher cannot guarantee compatibility with future operating systems.

 

How to submit a refund request:

 

• All refund requests must be submitted in writing via email to support@awarenesstech.com

• We do not accept refund requests via the Live Chat or by phone

• A response will be issued within 48-72 hours after receiving a refund request

 

*Please review the  non-refundable scenarios below before submitting a refund request:

 

Non-refundable scenarios (WebWatcher for PC & Mac):

 

• Personal reasons like changing your mind or made purchase by mistake

• Customer does not accept technical assistance

• No access to target computer

• Customer wanted to use WebWatcher to monitor multiple computers with only one license

• Target computer does not have an Internet connection

• Target computer uses an unsupported operating system

 

Non-refundable scenarios (WebWatcher for Android & BlackBerry):

 

• Personal reasons like changing your mind or made purchase by mistake

• Customer does not accept technical assistance

• No access to target mobile device

• Customer wanted to use WebWatcher to monitor multiple devices with only one license

• Target device does not have an Internet connection

• Target device uses an unsupported operating system

• No access to historical data prior to the WebWatcher installation date

• Resetting mobile device to original factory settings

• Website History cannot be captured if Incognito Mode is enabled in Chrome

 

Non-refundable scenarios (WebWatcher for iOS - iPhone/iPad)

 

• Personal reasons like changing your mind or made purchase by mistake

• Customer does not accept technical assistance

• No access to target mobile device to confirm iCloud settings

• Customer wanted to use WebWatcher to monitor multiple devices with only one license

• Target iOS device does not have access to WiFi

• Target iOS device uses an unsupported operating system

• No access to historical data prior to the WebWatcher installation date

• Resetting mobile device to original factory settings

• Customer is unable to provide Apple ID & Password for the target iOS device

• iCloud is or becomes disabled on the target iOS device at any time

• Data is deleted on the target device before the next iCloud backup

• Website History cannot be captured by WebWatcher in Safari in Private Browsing mode is enabled

 

*Third Party applications like Chrome & iOS may publish updates such that WebWatcher may become inoperable for unexpected and undefined periods of time. WebWatcher cannot guarantee 100% up-time for this reason. In the event that service is disrupted by a third party update and lasts for more than a continuous 72 hour period, your WebWatcher license will be pro-rated and extended out for the amount of time effected by this disruption. Customer must request extension of subscription in writing via email to support@awarenesstech.com within 7 days.

 

*Please note that the functionality of WebWatcher for iOS is dependent on the availability of data through Apple's iCloud backup service. Data displayed in your WebWatcher account reflects the data in the last available iCloud backup.

 

Subscription Renewals:

 

To avoid any gaps in coverage, your subscription will renew automatically until canceled (as per the terms and conditions previously accepted) using the payment info previously provided.

 

You can easily cancel your subscription at any time from with your account (follow steps below)

 

Subscriptions > Active Subscriptions > Renew Now > Cancel Renewal > Go

 

*For your security, subscription cancellation requests are not accepted via phone or live chat.

 

 

 

DISCLAIMER: Awareness Technologies Terms of Use and End User Licensing Agreement require that you only install its software on devices that you own or have permission to monitor and that you inform all users of those devices that they are being monitored. To ensure proper use, we require the user have both physical and password access to the target device. Failure to do so may result in breaking of Federal and State laws.

 

Awareness Technologies will cooperate with authorities in investigation of any allegations of misuse. In addition, we will immediately terminate your license without notice or refund. Consult legal counsel if you have questions regarding your specific circumstances.

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