15-year-old Natalie Hall didn’t expect to get much money from trading in her old, broken iPhone. She was satisfied with the $11 discount on the price of a new phone that she was offered by a mall kiosk offering trade-ins. Her focus was on her new phone, and as far as she was concerned, the old iPhone with the shattered screen was junk anyway. She didn’t think much about her old phone – until she […]